ThreadWare is built from modules - Sales, Production, Quality and so on. An administrator gives you a role in each module, for each company you work in. The menu is built from those roles. So if something in this guide is not in your menu, it has not been given to you yet. Ask your administrator, or log a support ticket. To see what you currently hold, click your initials in the top right and choose My Access & Roles.
Can I use it?
| Role | What you can do |
|---|---|
| Risk Reporter | Report risks and incidents, and see your own reports. |
| Electrician (responder) | An electrical trade responder - sees electrical incidents and device alerts. |
| Plumber (responder) | A plumbing trade responder - sees plumbing incidents. |
| Risk Manager | Manage the risks and incidents assigned to you, and produce analysis reports. |
| Risk Admin | See and administer every risk and incident. |
The two trade roles exist so that an electrical fault reaches an electrician and a water leak reaches a plumber, without either of them having to read everything.
Where to find it
Menu ▸ Risk / Incident / Problem Management
| Menu item | What it shows | Needs |
|---|---|---|
| Report Risk / Incident / Problem | The reporting form. | Risk Manager or Risk Admin |
| My Assigned Risks / Incidents | The ones you have to do something about. | Risk Manager or Risk Admin |
| View All Risks / Incidents | Everything. | Risk Admin |
| View All Risks / Incidents (reporter view) | The list as a reporter or trade responder sees it. | Reporter, Electrician or Plumber |
| Risk Analysis Report | Trends and summaries over a period. | Risk Manager or Risk Admin |
| Risk Types | Maintain the list of risk types. | Risk Admin |
Reporting something
- Open Report Risk / Incident / Problem.
- Choose the risk type. The list is maintained by your administrator and differs by company, so pick the closest match rather than a catch-all.
- Say where - the company and site.
- Describe what happened. Write it as if to somebody who was not there. What you saw, when, and what the effect was.
- Attach photographs if you have them.
- Set the severity, and who it should be assigned to if you know.
- Submit.
A near miss is the same event with luckier timing. Reporting it costs nothing and is the cheapest way your company will ever find out about a hazard.
Working an assigned item
Open My Assigned Risks / Incidents and click the row. From the detail screen you can:
- add an update saying what you have done;
- change the status as it moves along;
- attach documents and photographs;
- reassign it if it belongs to somebody else.
Add an update every time something changes, even if the change is "waiting for the part". The history is what the analysis report is built from.
Reports and export
Risk Analysis Report gives you counts and trends by type, site and period. Most list screens also have an Export to Excel button on the toolbar.
Asking the assistant
Risks and incidents need no special role for the AI Assistant - any signed-in user can ask, and results are filtered to their own sites and access level. Try "what risks are overdue?" or "which risks have not been updated recently?".
When something looks wrong
| What you see | What it means |
|---|---|
| You cannot find the reporting form | Reporting needs the Risk Manager or Risk Admin role. Reporters use the reporter view. |
| Two "View All" items in the menu | Not a fault - one is the admin view and one is the reporter view. You will only see the one your role opens. |
| The risk type you need is not listed | Risk types are set per company by an administrator. Ask for it to be added. |
| Export to Excel does nothing | Check your browser is not blocking the download. |
| You cannot see an incident a colleague mentioned | It is at a site or company you are not assigned to, or it needs Risk Admin. |
Related guides
- Governance - company-level risks tracked by the board.
- Support Desk - for "the system is broken", rather than "the machine is broken".
- Quality (QMS) - the procedures that should have prevented it.
- All guides